Frequently Asked Questions

General Informations

Q.: When are you open?

A.: We are available from Monday to Friday, from 8:30 am to 5:30 pm (Lisbon time).

Q.: How can I get in touch with Omnisfera?

A.: You can get in touch through the email This email address is being protected from spambots. You need JavaScript enabled to view it., the contact form, or our online social networks

Order and Deliveries

Q.: What payment methods are available?

A.: On our website, for the international market, we have PayPal option.

Q.: What are the delivery options available?

A.: You can receive your order from a distributor/carrier at the address you want.

Q.: How long does it take to ship an order?

A.: All orders are shipped on the following business day.

Technical Assistance and Warranties

Q.: How long do the tools have a warranty?

A.: Omnisfera guarantees a 5-year warranty on the tools.

Q.: Do all the tools have the same warranty time?

A.: Yes. Universal Handles, MAGA, RAKE, IBERUS, ARUS, and the Mini-Mcleod have the same warranty duration.

Q.: Can I purchase replacement screws or blades for the RAKE?

A.: Yes, in the accessories section you can find a variety of products, from replacement blades, replacement wrenches, and screws.

Payment

Q.: I don't have a PayPal account, what should I do?

A.: In case of any doubts or payment problems, please contact us through our channels, email This email address is being protected from spambots. You need JavaScript enabled to view it. or social media networks.

Frequently Asked Questions